Cancellation and Refund Policy
We understand that plans change and unexpected things happen! You may cancel your child’s enrolment up to 24 hours before the class start date to receive a full refund, no questions asked. Once classes have begun, fees are non-refundable as class spaces and teaching time have already been allocated, but we are happy to arrange make-up classes whenever possible to ensure your child still enjoys the full learning experience. If there are special circumstances such as illness or family emergencies, please reach out — we will always do our best to support you.
Cancellation and Refund Policy
1. General Policy
We aim to provide a positive learning experience for all students. As our class slots are limited, cancellations and refunds follow the guidelines below.
2. Cancellations by Parent/Student
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Workshops
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Cancellations must be made at least 24 hours before the start date to receive a 100% refund.
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Ongoing Weekly Classes
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Fees are paid monthly. Once the month begins, fees are non-refundable, even if the student withdraws mid-month.
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3. Cancellations by the Tutor/Company
If we must cancel a class due to unforeseen circumstances:
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A make-up class will be arranged at no additional cost, OR
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A credit/refund will be provided for the missed session.
4. Non-Attendance
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Missing a class without notice is considered a skipped session and is non-refundable.
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Make-up classes may be offered, but are not guaranteed.
5. Special Circumstances
Refunds or credits may be considered for:
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Long-term medical issues
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Family emergencies
Supporting documents may be requested.